Shipping
At Singular Luz, we ship worldwide.
Destinations
We ship to Spain, Europe, and other international destinations such as the United States, Australia, China, and Japan.
If you have any questions about whether we ship to your country, please email us before placing your order at contacto@singularluz.com
Delivery Times
Delivery times may vary depending on the destination and product availability.
Spain and European Union: approximate delivery times for standard shipping are 3–10 business days. We also offer express shipping and same-day delivery options in Madrid.
International Shipping: delivery times may be longer and will depend on the destination country and international transport.
During promotional periods or special dates, these times may be slightly extended.
Shipping Costs
Shipping costs are calculated and clearly displayed during the checkout process, before finalizing the order.
Customs and International Taxes (Important)
For shipments outside the European Union, the order may be subject to taxes, duties, or customs fees established by the destination country.
These costs:
are not dependent on Singular Luz
are not included in the product price or shipping costs
must be paid by the buyer if applied by customs authorities
Singular Luz has no control over these potential charges and cannot predict their amount, so we recommend checking the import regulations of the destination country beforehand.
Responsibility for Delivery
Once the order has been shipped and handed over to the transport company, Singular Luz is not responsible for possible delays arising from customs procedures or border controls.
Returns
In accordance with current regulations, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, provided the product is not within the legally established exceptions.
To request a return, the customer must contact us via email at contacto@singularluz.com, indicating the order number and reason for the request.
Handmade Products and Natural Variations
All Singular Luz products are handmade and use natural elements such as flowers, branches, and petals. For this reason, each piece is unique, and there may be slight variations in shape, color, or composition compared to the images shown on the website, always within a reasonable margin.
These variations are part of the handmade nature of the product and will not be considered a defect.
Custom or Made-to-Order Products
In accordance with current legislation, returns are not accepted for products made to order or clearly customized.
However, in cases of simple customization (e.g., the inclusion of a name), each request will be evaluated individually. If you have any questions before placing your order, we recommend contacting us beforehand.
Return Conditions
For a return to be accepted, the product must:
be in perfect condition and show no signs of use,
be returned in its original packaging or similar packaging that ensures its proper protection during transport.
Damaged Products or Significant Discrepancies
Singular Luz will cover the return shipping costs only if the product arrives damaged or there is a significant discrepancy from what was expected. In these situations, Singular Luz will bear the return costs or proceed with product replacement, as appropriate.
It will be necessary to report the incident as soon as possible after receiving the order.
In all other cases, return shipping costs will be borne by the customer.
Durability of Preserved Flowers
Preserved flowers have a prolonged lifespan and can remain in good condition for years if properly cared for. However, as they are natural elements, it cannot be guaranteed that they will indefinitely maintain the same appearance as at the time of purchase.
Warranty for Electronic Components
Products that include electronic components, such as LED lighting, come with the current legal warranty in accordance with applicable regulations. If you detect any malfunction, we recommend contacting us as soon as possible so we can offer you a suitable solution.
Refunds
Once the product is received and its condition verified, the corresponding amount will be refunded using the same payment method used for the purchase, within a maximum of 14 calendar days from the receipt of the returned product.
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