{"id":4215,"date":"2026-02-07T19:58:33","date_gmt":"2026-02-07T19:58:33","guid":{"rendered":"https:\/\/singularluz.com\/shipping-and-returns\/"},"modified":"2026-09-23T20:07:17","modified_gmt":"2026-09-23T20:07:17","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/singularluz.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4215\" class=\"elementor elementor-4215 elementor-2998\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff69c8 e-flex e-con-boxed e-con e-parent\" data-id=\"1ff69c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aee38b2 elementor-widget elementor-widget-heading\" data-id=\"aee38b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29829a6 elementor-widget elementor-widget-text-editor\" data-id=\"29829a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: #000000; font-size: medium;\" data-start=\"300\" data-end=\"451\">At Singular Luz, we ship <span style=\"font-weight: 900;\" data-start=\"336\" data-end=\"353\">worldwide<\/span>.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"300\" data-end=\"451\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"300\" data-end=\"451\"><b>Destinations<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"469\" data-end=\"666\">We ship to <b>Spain<\/b>, <b>Europe<\/b>, and other <b>international destinations<\/b> such as the United States, Australia, China, and Japan.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"469\" data-end=\"666\">If you have any questions about whether we ship to your country, please email us before placing your order at <span style=\"font-weight: 900;\" data-start=\"637\" data-end=\"665\"><a rel=\"noopener\" data-start=\"639\" data-end=\"663\">contacto@singularluz.com<\/a><\/span><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"469\" data-end=\"666\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"469\" data-end=\"666\"><b>Delivery Times<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"698\" data-end=\"793\">Delivery times may vary depending on the destination and product availability.<\/p><ul style=\"color: #000000; font-size: medium;\" data-start=\"795\" data-end=\"1001\"><li data-start=\"795\" data-end=\"874\"><p data-start=\"797\" data-end=\"874\"><span style=\"font-weight: 900;\" data-start=\"797\" data-end=\"824\">Spain and European Union:<\/span> approximate delivery times for standard shipping are <span style=\"font-weight: 900;\" data-start=\"847\" data-end=\"872\">3\u201310 business days. <\/span><span data-start=\"847\" data-end=\"872\">We also offer<\/span><span style=\"font-weight: 900;\" data-start=\"847\" data-end=\"872\"> express shipping and same-day delivery options in Madrid.<\/span><\/p><\/li><li data-start=\"875\" data-end=\"1001\"><p data-start=\"877\" data-end=\"1001\"><span style=\"font-weight: 900;\" data-start=\"877\" data-end=\"904\">International Shipping:<\/span> delivery times may be longer and will depend on the destination country and international transport.<\/p><\/li><\/ul><p style=\"color: #000000; font-size: medium;\" data-start=\"1003\" data-end=\"1098\">During promotional periods or special dates, these times may be slightly extended.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1003\" data-end=\"1098\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1003\" data-end=\"1098\"><b>Shipping Costs<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1128\" data-end=\"1248\">Shipping costs are calculated and clearly displayed during the checkout process, before finalizing the order.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1128\" data-end=\"1248\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1128\" data-end=\"1248\"><b>Customs and International Taxes (Important)<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1311\" data-end=\"1473\">For shipments outside the European Union, the order may be subject to <span style=\"font-weight: 900;\" data-start=\"1394\" data-end=\"1436\">taxes, duties, or customs fees<\/span> established by the destination country.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1475\" data-end=\"1488\">These costs:<\/p><ul style=\"color: #000000; font-size: medium;\" data-start=\"1489\" data-end=\"1697\"><li data-start=\"1489\" data-end=\"1522\"><p data-start=\"1491\" data-end=\"1522\"><span style=\"font-weight: 900;\" data-start=\"1491\" data-end=\"1522\">are not dependent on Singular Luz<\/span><\/p><\/li><li data-start=\"1523\" data-end=\"1599\"><p data-start=\"1525\" data-end=\"1599\">are <span style=\"font-weight: 900;\" data-start=\"1525\" data-end=\"1547\">not included<\/span> in the product price or shipping costs<\/p><\/li><li data-start=\"1600\" data-end=\"1697\"><p data-start=\"1602\" data-end=\"1697\">must be <span style=\"font-weight: 900;\" data-start=\"1614\" data-end=\"1643\">paid by the buyer<\/span> if applied by customs authorities<\/p><\/li><\/ul><p style=\"color: #000000; font-size: medium;\" data-start=\"1699\" data-end=\"1883\">Singular Luz has no control over these potential charges and cannot predict their amount, so we recommend checking the import regulations of the destination country beforehand.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1699\" data-end=\"1883\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1699\" data-end=\"1883\"><b>Responsibility for Delivery<\/b><\/p><p style=\"margin-bottom: 0px; color: #000000; font-size: medium;\" data-start=\"1927\" data-end=\"2115\">Once the order has been shipped and handed over to the transport company, Singular Luz is not responsible for possible delays arising from customs procedures or border controls.<\/p><div><span style=\"font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"> <\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7650e6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e7650e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccc61fd e-flex e-con-boxed e-con e-parent\" data-id=\"ccc61fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96bbd47 elementor-widget elementor-widget-heading\" data-id=\"96bbd47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f04ce2b elementor-widget elementor-widget-text-editor\" data-id=\"f04ce2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: #000000; font-size: medium;\" data-start=\"263\" data-end=\"515\">In accordance with current regulations, the customer has a period of <strong data-start=\"334\" data-end=\"355\">14 calendar days<\/strong> from receipt of the order to exercise their right of withdrawal, provided the product is not within the legally established exceptions.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"517\" data-end=\"719\">To request a return, the customer must contact us via email at <strong data-start=\"631\" data-end=\"659\"><a rel=\"noopener\" data-start=\"633\" data-end=\"657\">contacto@singularluz.com<\/a><\/strong>, indicating the order number and reason for the request.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"517\" data-end=\"719\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"517\" data-end=\"719\"><b>Handmade Products and Natural Variations<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"780\" data-end=\"1096\">All Singular Luz products are <strong data-start=\"822\" data-end=\"839\">handmade<\/strong> and use <strong data-start=\"851\" data-end=\"874\">natural elements<\/strong> such as flowers, branches, and petals. For this reason, each piece is unique, and there may be <strong data-start=\"959\" data-end=\"1012\">slight variations in shape, color, or composition<\/strong> compared to the images shown on the website, always within a reasonable margin. <\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1098\" data-end=\"1198\">These variations are part of the handmade nature of the product and will not be considered a defect.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1098\" data-end=\"1198\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1098\" data-end=\"1198\"><b>Custom or Made-to-Order Products<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1263\" data-end=\"1405\">In accordance with current legislation, <strong data-start=\"1302\" data-end=\"1332\">returns are not accepted<\/strong> for products made <strong data-start=\"1357\" data-end=\"1372\">to order<\/strong> or <strong data-start=\"1375\" data-end=\"1404\">clearly customized<\/strong>.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1407\" data-end=\"1646\">However, in cases of <strong data-start=\"1432\" data-end=\"1460\">simple customization<\/strong> (e.g., the inclusion of a name), each request will be evaluated individually. If you have any questions before placing your order, we recommend contacting us beforehand. <\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1407\" data-end=\"1646\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1407\" data-end=\"1646\"><b>Return Conditions<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1687\" data-end=\"1744\">For a return to be accepted, the product must:<\/p><ul style=\"color: #000000; font-size: medium;\" data-start=\"1745\" data-end=\"1912\"><li data-start=\"1745\" data-end=\"1798\"><p data-start=\"1747\" data-end=\"1798\">be in perfect condition and show no signs of use,<\/p><\/li><li data-start=\"1799\" data-end=\"1912\"><p data-start=\"1801\" data-end=\"1912\">be returned in its original packaging or similar packaging that ensures its proper protection during transport.<\/p><\/li><\/ul><p style=\"color: #000000; font-size: medium;\" data-start=\"1914\" data-end=\"2017\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"1914\" data-end=\"2017\"><b>Damaged Products or Significant Discrepancies<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2081\" data-end=\"2301\">Singular Luz will cover the return shipping costs <b>only<\/b> if the product arrives <strong data-start=\"2115\" data-end=\"2125\">damaged<\/strong> or there is a <strong data-start=\"2139\" data-end=\"2169\">significant discrepancy<\/strong> from what was expected. In these situations, Singular Luz will bear the return costs or proceed with product replacement, as appropriate. <\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2081\" data-end=\"2301\">It will be necessary to report the incident <b>as soon as possible<\/b> after receiving the order.<\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2081\" data-end=\"2301\">In all other cases, <span data-start=\"1959\" data-end=\"2016\">return shipping costs will be borne by the customer<\/span>.<\/p><div> <\/div><p style=\"color: #000000; font-size: medium;\" data-start=\"2303\" data-end=\"2404\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2303\" data-end=\"2404\"><b>Durability of Preserved Flowers<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2454\" data-end=\"2758\">Preserved flowers have a <strong data-start=\"2488\" data-end=\"2524\">prolonged lifespan<\/strong> and can remain in good condition for years if properly cared for. However, as they are natural elements, <strong data-start=\"2653\" data-end=\"2726\">it cannot be guaranteed that they will indefinitely maintain the same appearance<\/strong> as at the time of purchase. <\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2454\" data-end=\"2758\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2454\" data-end=\"2758\"><b>Warranty for Electronic Components<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2814\" data-end=\"3134\">Products that include electronic components, such as LED lighting, come with the <strong data-start=\"2907\" data-end=\"2933\">current legal warranty<\/strong> in accordance with applicable regulations. If you detect any malfunction, we recommend contacting us as soon as possible so we can offer you a suitable solution. <\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2814\" data-end=\"3134\"><b> <\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2814\" data-end=\"3134\"><b>Refunds<\/b><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"3160\" data-end=\"3410\">Once the product is received and its condition verified, the corresponding amount will be refunded using the same payment method used for the purchase, within a maximum of <strong data-start=\"3347\" data-end=\"3368\">14 calendar days<\/strong> from the receipt of the returned product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping At Singular Luz, we ship worldwide. Destinations We ship to Spain, Europe, and other international destinations such as the United States, Australia, China, and Japan. If you have any questions about whether we ship to your country, please email us before placing your order at contacto@singularluz.com Delivery Times Delivery times may vary depending on &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4215","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/pages\/4215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/comments?post=4215"}],"version-history":[{"count":1,"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/pages\/4215\/revisions"}],"predecessor-version":[{"id":4216,"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/pages\/4215\/revisions\/4216"}],"wp:attachment":[{"href":"https:\/\/singularluz.com\/en\/wp-json\/wp\/v2\/media?parent=4215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}